Privacy Policy
This Privacy Policy describes how Waste Walkers Dispatch, LLC (“Waste Walkers Dispatch,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit WasteWalkersDispatch.com, contact us for a quote, use our services, or communicate with us by phone, text, or email.
We respect your privacy. We collect information reasonably needed to respond to inquiries and provide property cleanouts, turnover support, and our supporting services, and we do not sell your personal information.
Who We Are
Waste Walkers Dispatch, LLC is a veteran-founded, Springfield-based property cleanout and turnover support company. Supporting services include junk removal, dumpster support, debris removal, commercial junk removal, and selective small demolition. Our primary service area is Springfield, Greene County, and locations within roughly a 30-mile radius. Work outside that primary area may be considered depending on the scope.
Information We Collect
Information You Provide to Us
We collect personal information that you voluntarily provide when you request a quote, fill out a contact or intake form, call or text us, email us, or schedule a service. This information may include:
- Name
- Email address
- Phone number
- Service address or property address
- Details about your project or property, such as the type of service you need, items to be removed, and property conditions
- Photos you send us of items, structures, or areas to be serviced, which we use to prepare quotes and plan the work
Information Collected Automatically
When you visit the site, we may automatically collect certain information about your device and visit, including your web browser, IP address, time zone, pages viewed, interactions with the site, and information made available through cookies or similar technologies. We may also collect the referral source, initial landing page, campaign or source attribution, search terms or websites that referred you, and similar first-touch marketing information used to understand how inquiries reach us.
Analytics, Attribution, and Advertising
We may use analytics, attribution, and advertising technologies to understand website performance, how visitors and inquiries reach us, and the effectiveness of our marketing. We use this information to improve the site, our services, and how we communicate with prospective customers.
These technologies may use cookies, pixels, tags, or similar tools and may connect website activity or referral information with an inquiry you submit. The specific tools we use may change as our website and business systems evolve.
Cookies and Similar Technologies
We may use cookies and similar technologies for site functionality, security and spam prevention, analytics, referral and campaign attribution, and to remember attribution information associated with an inquiry. You can control cookies through your browser settings, although disabling some technologies may affect site functionality.
Text Messaging (SMS) Policy
We may use text messaging for reasonable service and transactional communications about an inquiry or requested service, such as quotes, scheduling, active-job updates, appointment reminders, and payment-related communication.
Service and Transactional Texts
- When you text us first about a job, quote, or service, we may reply by text regarding that inquiry.
- When you provide a phone number in connection with an inquiry or requested service, we may use it for reasonable communications about that inquiry or service, subject to applicable consent requirements.
Providing a phone number through our primary website inquiry form does not enroll you in a general marketing-text program. If we offer a separate marketing-SMS program in the future, we will use an appropriate enrollment and consent process before sending those messages.
Opting Out
Where applicable, you may opt out of text messaging by replying STOP to a message we send, or by contacting us using the information at the bottom of this page. For help, reply HELP where supported or contact us directly. We may send a confirmation that your opt-out request was received.
Message and data rates may apply. Message frequency varies based on your inquiry and service needs.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and prepare quotes for property cleanouts, turnover support, junk removal, dumpster support, debris removal, commercial junk removal, and selective small demolition;
- Schedule, perform, and document the services you request;
- Communicate with you about your inquiry, quote, scheduled service, or payment, including appointment reminders;
- Process payments and provide invoices or receipts;
- Screen requests for potential risk or fraud;
- Understand website performance, visitor acquisition, attribution, and marketing effectiveness;
- Improve our website, services, and communications; and
- When in line with the preferences you have shared with us, send you marketing and promotional communications about our services.
Sharing Your Personal Information
We do not sell your personal information. We do not share your personal information with third parties except in the following limited situations:
- Service providers: We may use vendors for website hosting and forms, lead-management or customer relationship management systems, scheduling and business operations, analytics and attribution, payment processing, messaging, spam prevention, security, and other functions necessary to operate the website and provide requested services. These providers receive information as reasonably necessary to perform their functions for us.
- Legal requirements: We may share information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, delivering services, maintaining business and transaction records, resolving disputes, preventing fraud or misuse, and meeting legal, tax, accounting, and recordkeeping requirements. Retention periods vary depending on the type of information and its purpose. Deletion requests remain subject to applicable legal requirements and legitimate recordkeeping obligations.
Data Security
We take reasonable administrative and technical measures to protect your personal information from loss, misuse, and unauthorized access. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you may request access to the personal information we hold about you and ask that it be corrected, updated, or deleted. You may also opt out of marketing communications at any time. To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe, subject to identity verification and any legal or legitimate recordkeeping obligations.
If you are a resident of a jurisdiction with specific data protection laws, such as the European Union or a U.S. state with a consumer privacy law, you may have additional rights under those laws, and we will honor applicable requests in accordance with the law that applies to you.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a request or complaint, please contact us: